Refund policy

Cancellation & Reschedule Policy

• Cancellations: If you cancel your event, the deposit is non-refundable.
• Rescheduling: You may reschedule once if requested at least 7 days before the event (subject to availability).
• Within 7 days: Reschedule requests made less than 7 days before the event may incur additional fees.
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Overtime & Damage Policy

• Overtime is billed in 30-minute blocks at $100 (32” booth) and $150 (40” booth).
• Overtime is subject to staff/equipment availability and must be paid before additional service is provided.
• Client is responsible for any damages to equipment caused by guests or venue conditions.
• Service may be paused or stopped for unsafe conditions with no refund.

Please contact our customer support for rescheduling/cancelling